Terms of service

Welcome to Katyayani Krishi Direct (“we”, “us”, “our”). These Terms of Service (“Terms”) govern your use of our website https://katyayanikrishidirect.com/ (the “Site”) and any related services, applications, or platforms (collectively, the “Services”).

By accessing or using our Services, you agree to be bound by these Terms. Please read them carefully.

Eligibility

The Services are intended for use by Individual farmers, Agricultural professionals, Distributors, Retailers, Institutions engaged in agriculture, And the general public with lawful intent.

By using our platform, you confirm that you are at least 18 years old or are legally authorized to make purchases and enter into binding agreements and are not prohibited from using our services under applicable laws.

Account Registration

To access certain features, you may need to register an account. You agree to provide accurate information and maintain confidentiality of your login credentials.

Payment and Pricing

We offer multiple payment options, including UPI, prepaid methods (debit/credit cards, net banking), and Cash on Delivery (COD), where available. All prices displayed on the Platform are inclusive/exclusive of applicable taxes, as indicated. We reserve the right to change prices or discontinue products at any time without prior notice.

All payments must be made in Indian Rupees (INR). We reserve the right to change accepted payment methods at our discretion.

Shipping, Returns & Refunds

Products are shipped upon order confirmation and delivered based on regional logistics availability. Shipping charges and estimated delivery times will be indicated at checkout. Returns are accepted only for products that are defective, damaged in transit, or incorrectly delivered. Returns of perishable or regulated goods like agrochemicals may not be allowed once opened. Requests for return must be submitted within seven days of receiving the product. Refunds will be processed upon product verification. Please refer to our detailed Return & Refund Policy for more information.

Warranty & Guarantee

Some products may carry a performance guarantee or manufacturer warranty. The specific warranty period and terms will be clearly mentioned on the product detail page. Katyayani Krishi Direct is not liable for claims arising from misuse, improper storage, or application of products in violation of manufacturer guidelines.

RCS Messaging/Communication Consent

By providing your mobile number and agreeing to receive communications from Katyayani Krishi Direct, you expressly consent to receive messages via RCS (Rich Communication Services), SMS, Whatsapp, e-mail, app notifications and phone calls including but not limited to order updates, delivery notifications, promotional offers, support responses, and other service-related communications. These messages may include multimedia content such as images, product details, buttons for quick action, and links to our website or app.

Message frequency may vary based on your interactions and preferences. Standard data charges from your mobile carrier may apply. You acknowledge and agree that:

i. Your phone number will be used solely for communication purposes related to Katyayani Krishi Direct.

ii. Your consent is voluntary and not a condition for purchasing any product or service.

iii. Your information will be handled in accordance with our Privacy Policy.

All personal data collected for communication purposes shall be processed and stored in accordance with applicable Indian data protection laws, including the IT Act and SPDI Rules. You may opt-out of promotional messages at any time by contacting our support team or using the opt-out option available in our messages. Upon opting out, you may continue to receive essential transactional communications through SMS or email, as required.

Hyperlinking to Our Content

You may link to our homepage or content, provided the link is not misleading, does not imply sponsorship or endorsement, and fits within the context of your website. However, framing or inline linking of our Platform or content is strictly prohibited without prior written consent.

Intellectual Property Rights

All content on the Platform—including product descriptions, text, images, graphics, trademarks, logos, and software—is the exclusive property of Katyayani Krishi Direct or its content suppliers and is protected by applicable intellectual property laws. No part of this Platform may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed without prior written permission.  Violation of these rights may result in legal action and/or immediate suspension of your access to our services.

Content Liability

We are not responsible for any content that appears on external websites that link to or from our Platform. You agree to indemnify and defend us against any claims arising out of or based upon your website’s links to our Platform. No link(s) should appear on any site that may be interpreted as obscene, defamatory, criminal, or otherwise unlawful.

Reservation of Rights

We reserve the right to amend or remove any part of these Terms, the Platform, or its content, at any time and for any reason, without prior notice. Continued use of the Platform constitutes acceptance of the updated Terms. We may also restrict access to certain features or the entire Platform at our sole discretion.

We reserve the right to suspend or terminate your access to the Platform at our sole discretion, without notice, in case of suspected fraud, abuse, violation of terms, or as required by law.

Disclaimer

All products and services are provided “as is” and “as available.” While we strive for accuracy, we do not warrant that product descriptions or content are error-free, complete, or accurate. We make no representations or warranties of any kind, express or implied, including, but not limited to, fitness for a particular purpose, merchantability, and non-infringement. We are not liable for any loss or damage resulting from your use of the site, products, or linked third-party services.

Limitation of Liability

To the maximum extent permitted under applicable law, Katyayani Krishi Direct shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to lost profits, data, or goodwill, arising from your use of or inability to use the Platform or its services.

Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of India and Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts located in Bhopal, Madhya Pradesh, India.

Grievance Redressal

In compliance with the Consumer Protection (E-Commerce) Rules, 2020, we have designated a Grievance Officer to address consumer complaints and concerns.

Grievance Officer: (.............)
Email: support@katyayanikrishidirect.com
Phone: +91 7000528397
Address: MX-175, E-7 Extension, Arera Colony, Bhopal, Madhya Pradesh – 462016

We will acknowledge receipt of your complaint within 48 hours and aim to resolve it within 30 days from the date of receipt. You may reach out to the Grievance Officer via email or written communication for any issue related to our services, products, or policies.

Thank you for choosing Katyayani Krishi Direct.